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Warranty and Care

Warranty Policy

Prestige Custom Millwork warrants all products for two (2) years after installation. Any defects in product and/or workmanship will be replaced at no cost to the homeowner (not including damage due to improper handling, cleaning, or damage by other trades).

The Blum Advantage

Blum carries a limited lifetime warranty, which includes its hinges and drawer runners, against defects in material and workmanship for as long as the original consumer purchaser owns the products. Please contact us directly for any further information on how to have parts replaced.

Slides and hinges that have been installed incorrectly or ruined with over exceeding weight restrictions will not be covered by Blum or Prestige.

Moisture & Humidity

Due to woods organic composition, it can be reactive to changes in temperature and/or humidity. Large and/or rapid changes in these conditions will result in a reaction that can consist of but not limited to the following; warping, expansion, contraction, splitting, checking, discoloration, separation of joints and the decomposition of adhesives used in the production of the millwork or substrate’s. Prestige recommends its products be in a stable environment with moderate temperatures and a controlled humidity level of 35%. It is the beauty and elegance of natural wood to have the characteristics covered in the above literature. The variances give depth and character to millwork and cabinetry packages. Prestige Custom Millwork does everything in its power to minimize these natural occurrences, but cannot completely control or eliminate such issues. Prestige Custom Millwork will not cover the cost to repair or replace defects attributed to temperature or humidity such as shrinking, warping, cracking or peeling.

Wood Doors & Cabinet Surfaces

Wood doors & surfaces are finished with a Low VOC clear lacquer that chemically bonds to the surface & seals it to prevent penetration & damage from dirt, grease.

WOOD AND COLOUR DISCLAIMER

Prestige Custom Millwork uses the best materials available to construct all of our millwork packages. These are typically a natural product unless otherwise noted. Prestige Custom Millwork cannot put a guarantee colors due to the variances in woods natural color, grain, etc. Prestige has no way to assure exact wood colors. Sample colors or grain may also vary as they may be shipped to us out of different bundles or production lots. Wood is a product of nature, and as such, no two pieces are alike. The same species can also show variances, all dependent on where it was grown. Color variations can be caused by different minerals found in the wood itself, again dependent on area of growth. The level of mineral absorption will vary in any given piece of wood. All woods will exhibit the following attributes; sap runs, knots and pin holes. These characteristics vary from specie to specie. Prestige utilizes both solid and veneered wood products. Because of normal variations in the density and graining of wood itself, the same stain applied to different pieces of wood from the same species may result in some color variations. Using a color stain on wood may produce different color variances. Softer areas and end grain surfaces will accept more stain, and often end up darker in these areas. This is a natural reaction to stains and therefore potential color variations cannot be controlled.

How wood reacts to stains and paints

The way in which any given wood specie will react to stain or paint can vary greatly depending on that species inherent characteristics. Factors such as; open or closed grain, grain density, end grain machining, sanding and if it is a solid or veneered version of the same species. These factors all play a role in the appearance of a colored/pigmented finish. A clear finish will enhance and show the respective species native traits, natural color variances will become more obvious when clear finishes are applied; on the other hand, more opaque stains serve to subdue much of the respective species natural colors.

Typically paints are applied over maple, mdf or oak. The texture of the substrate will telegraph through a painted finish, displaying hair line cracks at points of joinery and strong grain patterns on occasion.

Exposure to light

All woods are photosensitive, any light source, be it natural or artificial will eventually change the color of wood. Exposure to direct sun light will accelerate this natural process. Exposing light colored woods to direct sunlight can also cause yellow spots in a short period of time. These spots are permanent and cannot be removed. Newer finishing techniques have slowed this process, but no products have been developed to stop this process completely.

Tips on how to take care and clean your new cabinetry

  • Spills and leaks must be cleaned up immediately with a damp soft cloth followed by a dry soft cloth to avoid streaks all while keeping a gentle pressure when wiping.
  • Be careful when mopping your floors and ensure that any wet areas in corners of your cabinets are dried with a dry soft cloth to avoid possible damage to your toekicks.
  • To clean & dust surfaces use a clean, damp soft cloth & dry promptly with a second clean soft cloth to avoid streaks.
  • To clean harder-to-remove dirt and grease, use a water-soluble, non-abrasive cleaning solution such as mild-soap or dishwashing liquid: use a clean cloth dampened with a solution of warm water and mild soap, rinse with a clean water-dampened cloth and dry immediately with a soft, clean cloth.
  • Do not use harsh and abrasive cleaners, cleaners such as Lysol or Comet and refrain from using brushes or pads to scrub or clean your cabinetry with.
  • Polishing is not required to maintain the natural luster of the finish and polishing materials of any kind.
  • Waxes or chemical polishers such as Pledge are not recommended as they may damage the top surface by creating a sticky layer that attracts dirt and dust.